Mindful Manager: My Fun Journey as an MHFA and Why It Matters

17 / 02 / 2025

Recently, I had the opportunity to dive into an engaging Mental Health First Aid (MHFA) training course—a journey that has not only enriched my role as a practice manager but also equipped me with invaluable skills to support our team and patients at Olive Tree Dental.

The course, led by the insightful Andy Elwood and made possible through our collaboration with Practice Plan (who continually recommend top-notch training opportunities), has empowered me to:

Recognise Early Warning Signs: Identify when someone might be struggling with their mental health and provide essential first-level support and early intervention.

Guide Towards Professional Help: Encourage individuals to seek and access professional help and additional support services.

Practice Active Listening and Empathy: Engage in conversations that are both understanding and non-judgmental, making sure to use language that reduces stigma and promotes mental well-being.

Uphold Core Values: Embody the qualities essential to the MHFA role—being approachable, impartial, confidential, empathic, and trustworthy.

Access Ongoing Support: Make use of dedicated resources like the Shout text service and the continuous learning opportunities provided by MHFA England.

Emphasise Self-Care: Continually reflect on and nurture my own mental health so I can be the best support for others.

Now that I’ve completed this training, I’m excited to apply what I’ve learned within our practice. I believe these skills will have a positive impact not only on our team’s overall well-being but also on our patient journey management—especially for those who might feel anxious about visiting the dentist or are facing mental health challenges.

At Olive Tree Dental, our commitment to caring goes beyond just dental treatments. By integrating MHFA principles, we’re enhancing our approach to support, ensuring that every conversation is rooted in empathy and active listening. This training has also reinforced our focus on reducing stigma and promoting positive mental health in every interaction.

I encourage fellow industry colleagues and practice managers to consider MHFA training for their teams. It’s a fun, rewarding investment that helps create a supportive culture—one where mental health, work-life balance, and genuine care for both patients and staff are at the forefront.

Thank you for reading, and please feel free to reach out if you’d like to learn more about my experience or the benefits of MHFA training.

Stay well and be well!

Nivert Tamraz
Senior Practice Manager, Olive Tree Dental

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Olive Tree Dental

4.9

Mariia Melnykova

03:25 27 Dec 24

Absolutely fantastic service and great individual approach. Especially I’d like to thank Dr. Al-Sibassi for saving my tooth after an improper root canal treatment. Extremely expensive though,so unfortunately,I won’t be returning

Melanie Heller

21:23 18 Dec 24

From the first visit on I felt in professional hands. I would highly recommend olive tree dental to everyone. They have literally changed my life.I have had an incredible pain free all on 4 implant procedure done and I absolutely love my new smile. All thanks to the whole team. Everyone went above and beyond to make me feel comfortable and welcomed.Highly recommend

M I

12:31 20 Oct 24

I recently had dental treatment at Olive Tree Dental, and I couldn't be more impressed! From the moment I walked in, the staff was warm, welcoming, and incredibly professional. The clinic itself was clean, modern, and equipped with the latest technology, which put me at ease right away.Dr. Asma and the entire team were exceptional. They took the time to explain every step of the procedure, making sure I was comfortable throughout. The attention to detail and care they provided was second to none. What really stood out to me was their commitment to making the experience as painless and stress-free as possible.The results of my treatment are fantastic—I’m beyond happy with how everything turned out. If you’re looking for a dental clinic that combines expertise, state-of-the-art care, and a friendly atmosphere, I highly recommend Olive Tree Dental. I’ll definitely be returning for future treatments!

Omar Nouri

22:22 11 Oct 24

Olive Tree Dental - Highly RecommendedI recently visited Olive Tree Dental, and I couldn’t be more impressed with the care I received. From the moment I walked in, the staff was welcoming and professional. The clinic itself is modern, clean, and well-equipped, creating a calming atmosphere.Dr. Ashmai and the dental team were incredibly thorough, taking the time to explain every step of the procedure and making sure I was comfortable throughout. The treatment was efficient, and the level of expertise was clear. I felt that my dental health was genuinely prioritized.If you’re looking for a friendly, professional dental practice that truly cares about its patients, Olive Tree Dental is an excellent choice. Highly recommended!

Emma Thomas

13:18 10 Sep 24

Great experience with the quality of care with my daughter following an emergency broken tooth. It was her first ever filling. Staff were extremely welcoming and put her at ease. Really helped her with her shock.The filling was superbly completed by dentist and assistant. You can't see the crack at all.Thank you!

Callum Gibbons

09:56 24 Nov 22

I have been going to olive tree dental now, for about a year and a half. The service is always so friendly and they really help you make the best decision when it comes to your teeth. I have had Invisalign treatment with Patricia, which was exceptional.The regular hygienist appointments and general check ups are also very good, and the parking around the dentist is excellent. I would highly recommend going here.

Natasha Watson

16:34 10 Nov 22

From the first step through the door it felt far removed from the standard clinical feel of any dentist I had been to previously. Not only are the offices beautifully decorated and the staff welcoming and friendly but the resulting impression from my first appointment was one of confidence instead of fear. Dr Zyada was very thorough in her checks and took the time to go through each and every tooth to explain exactly what needed to be done and why. It makes the return appointment a lot less daunting, thank you. Would definitely recommend Olive Tree Dental.

Kyle Watson

11:19 08 Nov 22

The team at Olive Tree Dental are great! My dentist was very thorough and took the time to patiently explain her findings and what would be required for future visits. Like most people I don't enjoy going to the dentist, but the team made it as comfortable as possible. The rooms were really clean too!

robin martin

10:19 03 Nov 22

Discovered this place during Covid after a having dental emergency, was able to get an appointment very quickly, its very easy to get to and never had a problem finding a space in the free parking right next to it. All the staff are very friendly and the dentist goes the extra mile to sort out your dental problems. Being a new practise, The equipment and technology is very up to date and the surroundings are very smart, clean and put you at ease. Would highly recommend.

Christina Cowie

11:39 28 Oct 22

Olive Tree Dental are a fantastic dental practice. All of their staff are friendly, helpful and knowledgeable. I was given an appointment here with Smile White UK teeth whitening and the dentist was lovely! She was great at advising me in detail how to use the teeth whitening for my teeth, as they are particularly sensitive. I would definitely recommend them.

Linn B

19:26 05 Oct 22

I went to Olive Tree Dental Clinic few times for teeth cleaning, emergency dental work and consultations. The clinic was very clean and inviting, stuff was very friendly and dentist was very gentle and reassuring. I appreciated the fact that she was communicating with me during the procedures so I wasn’t wondering what’s going on or when it will finish. I’ve been to quite a few dental clinics previously but never felt as valued and welcomed, and never got such high quality dental service. Highly recommend it to anyone and especially to those who feel nervous and anxious when visiting dentist. I feel lucky to live nearby!

Rebecca McNaly

17:34 03 Oct 22

I haven’t been to the dentist in a couple of years. Finally got myself round to booking at Olive Tree Dental and they made me feel welcome and comfortable! Everything is lovely and clean, and everyone is extremely friendly! I have to go back for a filling soon and I feel in safe hands!

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Mindful Manager: My Fun Journey as an MHFA and Why It Matters

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