A Day in the Life of a Senior Practice Manager: Juggling Smiles and Success!

08 / 07 / 2024

Being a Senior Practice Manager at a bustling private dental practice is a dynamic and rewarding role that requires a blend of strategic planning, patient care, and team management. Here’s a glimpse into my daily responsibilities and some tips on how to manage your time effectively in such a demanding position.

Managing the Patient Journey

One of my top priorities is ensuring a seamless and positive patient journey. From the moment patients walk in, often feeling nervous or even dental phobic, to the moment they leave with a confident, radiant smile, every step of their experience is carefully curated. Addressing patient concerns promptly and empathetically is key to building trust and ensuring satisfaction.

Strategic Business Planning and Marketing

A significant part of my role involves strategic business planning. This includes fee analysis, enhancing our treatment offerings, and ensuring we provide the best value for our patients. I also develop and execute marketing plans, organize events and open days, and manage our online presence through website content and social media. Engaging with our community through pop-up oral health events and open days is another exciting aspect of my job.

Human Resources and Team Well-Being

HR duties are a substantial part of my daily routine. Hiring, recruitment, and conducting appraisals are essential to maintaining a strong team. I believe that ensuring staff well-being and making team members feel valued are crucial for a harmonious and productive workplace. Having personal development plans for team members and helping them understand the business’s growth, fosters a sense of belonging and loyalty. A happy team translates to happy patients.

Tips for Time Management

With so many responsibilities, effective time management is essential.

Here are some tips that help me stay organized:

Prioritize Tasks: Identify the most critical tasks for the day and tackle them first. This ensures that essential duties are completed even if unexpected issues arise.
Use Tools Like Trello: Trello is a fantastic tool for organizing your week ahead. It helps you visualize tasks, set deadlines, and track progress.
Block Out Time: Allocate specific times for different types of tasks. For instance, dedicate mornings to strategic planning and afternoons to patient concerns and team meetings.
Stay Flexible: Be prepared to adjust your schedule as needed. Flexibility is vital in a dynamic environment like a dental practice.
Delegate: Trust your team with responsibilities. Delegating tasks not only lightens your load but also empowers your staff.

The Rewarding Outcome

The ultimate reward of my role is seeing the transformation in our patients. Watching someone who arrives nervous or shy, leave with a fantastic smile, and newfound confidence, is incredibly fulfilling. It’s a reminder of why I’m passionate about being client-facing and dedicated to providing the best possible care.

Being a Senior Practice Manager is a challenging yet rewarding career that requires dedication, organization, and a genuine passion for patient care. By managing your time effectively and staying focused on your goals, you can make a significant impact on both your team and your patients.

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Callum Gibbons

09:56 24 Nov 22

I have been going to olive tree dental now, for about a year and a half. The service is always so friendly and they really help you make the best decision when it comes to your teeth. I have had Invisalign treatment with Patricia, which was exceptional.The regular hygienist appointments and general check ups are also very good, and the parking around the dentist is excellent. I would highly recommend going here.

Natasha Watson

16:34 10 Nov 22

From the first step through the door it felt far removed from the standard clinical feel of any dentist I had been to previously. Not only are the offices beautifully decorated and the staff welcoming and friendly but the resulting impression from my first appointment was one of confidence instead of fear. Dr Zyada was very thorough in her checks and took the time to go through each and every tooth to explain exactly what needed to be done and why. It makes the return appointment a lot less daunting, thank you. Would definitely recommend Olive Tree Dental.

Kyle Watson

11:19 08 Nov 22

The team at Olive Tree Dental are great! My dentist was very thorough and took the time to patiently explain her findings and what would be required for future visits. Like most people I don't enjoy going to the dentist, but the team made it as comfortable as possible. The rooms were really clean too!

robin martin

10:19 03 Nov 22

Discovered this place during Covid after a having dental emergency, was able to get an appointment very quickly, its very easy to get to and never had a problem finding a space in the free parking right next to it. All the staff are very friendly and the dentist goes the extra mile to sort out your dental problems. Being a new practise, The equipment and technology is very up to date and the surroundings are very smart, clean and put you at ease. Would highly recommend.

Christina Cowie

11:39 28 Oct 22

Olive Tree Dental are a fantastic dental practice. All of their staff are friendly, helpful and knowledgeable. I was given an appointment here with Smile White UK teeth whitening and the dentist was lovely! She was great at advising me in detail how to use the teeth whitening for my teeth, as they are particularly sensitive. I would definitely recommend them.

Linn B

19:26 05 Oct 22

I went to Olive Tree Dental Clinic few times for teeth cleaning, emergency dental work and consultations. The clinic was very clean and inviting, stuff was very friendly and dentist was very gentle and reassuring. I appreciated the fact that she was communicating with me during the procedures so I wasn’t wondering what’s going on or when it will finish. I’ve been to quite a few dental clinics previously but never felt as valued and welcomed, and never got such high quality dental service. Highly recommend it to anyone and especially to those who feel nervous and anxious when visiting dentist. I feel lucky to live nearby!

Rebecca McNaly

17:34 03 Oct 22

I haven’t been to the dentist in a couple of years. Finally got myself round to booking at Olive Tree Dental and they made me feel welcome and comfortable! Everything is lovely and clean, and everyone is extremely friendly! I have to go back for a filling soon and I feel in safe hands!

A Day in the Life of a Senior Practice Manager: Juggling Smiles and Success!

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